Switch Communication Issues

Before you begin become familiar with IQ Agent.

Here are some basic approaches to troubleshooting communication issues. Note that you can configure IQ Agent to use a specific VR or VLAN for Switch Engine.

  1. In IQ Agent:
    1. To check the current status, use show iqagent.
    2. To discover onboarding issues, use show iqagent discovery detail.
      Issues that might arise can be that you cannot ping the cloud or resolve host names.
  2. Use ping extremecloudiq.com to check for basic internet connectivity.
  3. Use ping vr vr-mgmt extremecloudiq.com to check for basic internet connectivity if you are using the dedicated management port.
  4. Use traceroute extremecloudiq.com to check where packets are dropped.
  5. Use traceroute vr vr-mgmt extremecloudiq.com to check where packets are dropped if you are using the dedicated management port.
  6. Use configure iqagent server vr <VR-Mgmt | VR-Default> vlan <vlan_name> to configure a specific VR and/or VLAN for IQ Agent to use.
9038988-00 Rev AA